Privacy Policy

In this policy, “we”, “us”, “our” or “Chartsworth” means Chartsworth Pte Ltd, “you”, “your” or “yours” means the persons to whom this privacy policy applies.

We are committed to comply with the Personal Data Protection Act (PDPA) 2012 of Singapore. We respect the privacy of each individual that visits our website and the confidentiality of your Personal Data. The purpose of this policy is to inform you on how we collect, use, disclose and manage your Personal Data.

By accessing our website or providing your Personal Data to us (whether through our website or otherwise), or signing up for any products or services offered by us, you acknowledge and agree that you have fully read and understood this policy and are consenting to the collection, use, processing and disclosure of your Personal Data as described in this policy. We may from time to time update this policy to ensure that it is consistent with our future developments, industry trends and/or any changes in legal or regulatory requirements applicable to Chartsworth. You agree to be bound by the latest version of this policy in force at the time. Please check back regularly for updated information on the handling of your Personal Data.

This Policy supplements but does not supersede nor replace any other consent you may have previously provided to Chartsworth, nor does it affect any rights which Chartsworth may have at law in connection with the collection, use, processing and/or disclosure of your Personal Data.

For the avoidance of doubt, this policy forms a part of the terms and conditions governing your relationship with us (Terms and Conditions) and should be read in conjunction with those Terms and Conditions.

I. Personal Data

The PDPA defines Personal Data as “data, whether true or not, about an individual who can be identified from that data; or from that data and other information to which the organisation has or is likely to have access”.

Examples of such Personal Data you may provide to us include your name, NRIC, passport or other identification number, date of birth, gender, nationality, contact numbers, residential and/or mailing addresses, email address, signature and any other information relating to yourself and any individuals, which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.

The data obligations in PDPA do not apply to contact information you provide for business purposes (also known as business contact information). This includes your name, designation, business telephone number / address / email address / fax number and any other similar information about you, not provided by you solely for your personal purposes.

II. Collection of Personal Data

Generally, we collect Personal Data in the following ways:

1. when you submit any forms relating to any of our products or services.
2. when you use services on our website.
3. when you interact with us, for example, via telephone calls, letters, face-to-face meetings, emails or social media.
4. when you request that we contact you
5. when you are contacted by, and respond to, our marketing representatives and customer service executives.
6. when you respond to our promotions, initiatives or to any request for additional Personal Data.
7. when you subscribe or ask to be included in our email or other mailing lists
8. when you enter into an agreement with us to use our products or services
9. when you purchase or obtain third party services through us
10. when we seek information from third parties about you in connection with the products and/or services you have applied for
11. when we receive references from business partners and third parties, for example, where you have been referred by them
12. when you submit a job application to us
13. when your images are captured by us via CCTV cameras while you are within our premises, or photographs or videos taken by us or our representatives when you attend events hosted by us at non-public spaces
14. when you submit your Personal Data to us for any other reasons, including when you express your interest in any of our products and/or services

If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of the relevant third party for us to collect, use or disclose such Personal Data for the purposes set out in this policy.

III. Purpose of Collection, Use and Disclosure of Personal Data

We collect, use and disclose Personal Data relating to you that is reasonably necessary for our business functions and activities. Generally, the purposes for which we may collect, use and disclose your Personal Data include without limitation:

1. To communicate with you and respond to your queries
2. To provide you with the products or services that have been requested
3. To perform any functions and activities related to the products or services that we provide
4. To provide ongoing information about our products and services which may be relevant to you or on our developments
5. To conduct market research and customer satisfaction surveys
6. To protect and enforce our contractual and legal rights and obligations to comply with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities
7. To prevent, detect and investigate crime, including fraud and money-laundering, and to analyze and manage other commercial risks;
8. To protect and enforce our contractual and legal rights and obligations to comply with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities
9. Any other purposes which are reasonably related to the aforesaid.

IV. Disclosure of Personal Data

There may be circumstances where we may need to disclose your Personal Data to third parties, including but not limited to the following parties: –

1. our existing or future related corporations
2. our professional advisors such as our auditors and lawyers
3. any regulators, law enforcement bodies, government agencies, courts or any other third party to whom disclosure is permitted or required by any applicable law or regulation
4. any agents, contractors or third-party service providers who provide operational or administrative services to us
5. any third party to whom we have outsourced a part of our work to, to the extent it is necessary for them to carry out the assigned tasks
6. other parties where we have your consent.

In the event that we transfer your personal data outside of our organization, we shall take all reasonable steps to ensure that it is provided with a comparable standard of protection. However we do not guarantee the security of your Personal Data or take any responsibility of any misuse undertaken by third parties in respect of your personal data.

V. Use of Cookies

A cookie is a piece of data stored on the user’s computer tied to information about the user. The use of cookies is essential to the operation of our websites. You may opt-out of receiving cookies by disabling cookie support but doing so may prevent our websites from functioning properly and you may not be able to use fully all of the available features and information.

VI. Links to Third Party Sites

Our websites may contain links to other sites. We have no control over and are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our websites and to learn about the privacy policies of such third party sites to determine how they handle the information they collect from you. This privacy policy applies solely to information collected by this website.

VII. Security and Retention of Personal Data

We will make reasonable physical, technical, administrative and procedural security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks to your Personal Data in our possession.

We will ensure that the third party vendors or organisations who handle your Personal Data on our behalf adhere to the confidentiality of your Personal Data and comply with the applicable laws. We will also require these third parties to use your personal data only for the same purposes as specified by us and follow our reasonable directions with regards to such information.

In situations where sharing of information about you, with and between our business corporations and associates is necessary, we will take reasonable steps to ensure that your

Personal Data transferred outside of Singapore is adequately protected. We would also ensure that such transfer comply with the requirements of the applicable data protection laws.

Where we no longer require any personal data that we collect or the purpose for collection, use or disclosure no longer serves our business or legal purpose, such personal data would be destroyed or the particulars or information which may identify you would be removed.

VIII. Accuracy of your Personal Data

We rely on Personal Data provided by you or your authorised representatives and such information that is voluntarily provided shall be deemed complete and accurate. We will take reasonable steps to verify the accuracy of Personal Data at the point of collection, but you will remain primarily responsible to ensure that all Personal Data submitted by you to us is complete and accurate.

If there is any change in your Personal Data, you should inform us as soon as possible via email to contact@chartsworth.com.sg so that could update our data accordingly. We shall not be held liable for any inability on our part to provide services to you if you fail to ensure that your Personal Data provided to us is complete or accurate.

IX. Access and Correction to your Personal Data

You have the right to request access to certain personal data that is in our possession or under our control and/or to have personal data relating to you which is inaccurate corrected in certain circumstances by contacting us via email at contact@chartsworth.com.sg.

We will allow you to review your personal data being held by us including information relevant to the use and disclosure of your Personal Data. However, under certain limited circumstances, we may not be able to provide you access to all of your personal data where such refusal is permitted or required by applicable law or regulation. We reserve the right to charge a reasonable fee to cover the cost of verifying your request and retrieving any material requested.

X. Withdrawing Consent

You may at any time withdraw any consent given in respect of the collection, use or disclosure of your personal data by giving prior written notice in the form of a formal written request addressed to our Data Protection Officer in writing (contact details below). We will process your request for the withdrawal of consent within a reasonable period of time and thereafter, to cease the collection, usage and disclosure of your Personal Data. Upon withdrawal of your consent, we may not be in a position to continue to provide our products and services to you. Your withdrawal of consent may accordingly constitute a repudiatory breach of your obligations under the agreements which you may have with us, which may result in the termination by us of the same. Our legal rights and remedies in such event are expressly reserved.

XI. Governing Law

This policy and your use of this website is governed by Singapore law.

XII. Contact Us

If you have any questions or concerns relating to our policies relating to Personal Data Protection, please contact us via email to contact@chartsworth.com.sg and attention to Data Protection Officer.

We regularly review and update our Privacy Policy. Please check this page regularly to keep up-to-date with our policy.

 

Updated as of 20 June 2020